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Nation's Largest Roofing Company Offers Roof Service Program
Skokie, IL, July 2007--Tecta America Corp., the nation's largest roofing company, responds to the needs of today's building owner and facility manager with the launch of TectaService, a comprehensive roof service program for customers who require roof asset management beyond the initial roofing installation. The program will officially be launched at the BOMA International North American Commercial Real Estate Congress® and The Office Building Show, July 21-24 at the Javits Center in New York.
Rick Sabol, General Manager of TectaService, says, "We have designed TectaService to respond to our customer's needs. By upgrading our technology, we can provide better information and more responsiveness, and we've broadened our field training programs for our roofing technicians to help them to deliver superior customer service at the building site. Tecta is providing uniformed technicians in identified service vehicles to make them easily recognizable to our customers."
The TectaService program also incorporates TectaCare, a comprehensive preventive maintenance program that is able to utilize the Computerized Maintenance Management Systems (CMMS) already in place at many well-managed facilities for building mechanicals, life safety and other valuable building assets, and TectaTracker, a proprietary web-based roof asset management program for portfolio owners/managers who require formal documentation, on a continuous access basis, for forecasting their roofing maintenance needs.
Mark Santacrose, President and CEO of Tecta America, adds, "TectaService allows us to take our diverse organization to the next level by incorporating performance standards across all of our locations, including training and implementation with TectaCare and TectaTracker. Our customers across the country will receive the same level of care and professionalism -wherever their buildings are located. At the same time, our local customers will continue to receive the same, high-quality local focus that we have provided for many years."
Today's building owner or manager is required to handle many activities, across more miles, in less time. As such, they need good customer service with technical capability, responsiveness and the ability to report work activities and roof conditions in terms that are easy to understand.
"Our goal is to take the worry out of the unseen roofing issues for our customers, whether they own one, or hundreds of buildings," Mr. Sabol says. "We are responding to customers who demand more ongoing information and assistance with both maintenance and capital planningfor their roof systems."
Tecta has long been recognized as the industry leader in roofing service and is noted for its innovative roofing solutions, including TectaGreen green roofing solutions and TectaSolar, its new solar roofing initiative. Now, TectaService provides that same level of innovation on the service side of the business.
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